Need a hand with Their First Words? We’re glad to help.
Email support@theirfirstwords.org and we’ll get back to you. Telling us your device (iPhone, iPad, or Android) and what happened helps us help you faster.
About the Pro purchase Pro is a one-time purchase billed through the App Store (iOS) or Google Play (Android) — nothing renews and there is nothing to cancel. If you reinstall or change devices, tap Restore purchases (on the paywall or at the bottom of the Account screen) with the same Apple ID or Google account. Refunds are handled by Apple or Google under their policies.
Deleting your account and data You can permanently delete your account — including your children’s profiles and their progress — from within the app, or by emailing us. Deletion removes your data from our systems.
Switching languages Tap the language options (English · Español · Français · Português · 日本語 · 한국어) on any flashcard to instantly switch the word and its audio.
Your family’s privacy Protecting your child’s data is core to how the app is built. Our Privacy Policy below has the details.