Support

Need a hand with Their First Counting? We’re glad to help. It is a completely free, accountless counting app, so there is no purchase to restore, account to recover, or saved progress to reset.

Contact us

Email support@theirfirstwords.org. Telling us your device type and what happened helps us help you faster. Please do not include a child’s personal information.

Common questions

Is the app completely free?

Yes. Every number from 1 to 100 and all five scenes (Ducks, Flowers, Train, Hops, and Berries) are included. There are no ads, in-app purchases, subscriptions, or trials.

Do I need an account?

No. There is no account or sign-in, and the app never asks for a parent’s or child’s name.

Does the app save progress?

The app remembers your chosen language and last selected number, only on your device. Counted objects, progress, scores, and activity history are not saved. While the app is open, an unfinished count waits if you switch to another picture or number and come back; reopening the app starts fresh.

How do we count together?

Use the arrows on the Count to card to pick any number from 1 to 100. Tap the objects in number order and say each number together; the voice says the same number that is printed on the object. Tap the Counted number to hear it again. Above 10, the pictured 5 and 10 buttons add a whole group at once.

How do I change the language?

Tap the globe button beside the selected language at the top of the screen and choose from nine languages. The choice changes both the app’s words and the spoken numbers. Korean offers two counting systems: Native (하나, 둘, 셋) and Sino-Korean (일, 이, 삼).

Where are the support links and tip jar?

In the browser app, select Leave a tip in the top bar. The support card includes website, support, and privacy links, plus an optional one-time tip through Stripe. Choose your own amount; every number and scene stays free. Close the card to continue counting exactly where you left off.

On iPhone, iPad, and Android, press and hold the i button at the end of the top bar for about two seconds to open the grown-ups area.

Why can’t I hear the numbers?

Check that the speaker button at the top of the screen is not turned off, then check the device’s media volume and whether audio is going to headphones or another connected device. The spoken numbers are the only sound in the app; there is no music or sound effects.

Does it work offline?

The installed app works completely offline: all artwork and spoken numbers are included. The web version needs a connection the first time it loads. After that the artwork stays, and numbers you have already heard replay offline; a number you have not heard yet needs a connection.

How do we start over?

When a count is finished, tap Again. Again and Next number wait a moment after a count finishes, so an extra tap cannot erase it. Choosing another number or scene starts that one fresh, unless it has an unfinished count from earlier in the session.

Privacy

The app has no ads, analytics, accounts, cloud saving, or child-data collection. Read the Privacy Policy for details.