Their First Patterns
Support
Need a hand with Their First Patterns? We’re glad to help.
Contact us
Email support@theirfirstwords.org and we’ll get back to you. Telling us whether you use an iPhone, iPad, or Android device, the app version, and what happened helps us help you faster. Please do not include personal information about your child.
Common questions
Is Their First Patterns really free?
Yes—completely. There are
no ads, in-app purchases, subscriptions, or paid unlocks. Every cast and activity is included.
Do I need an account?
No. There is no account and no sign-in. Your child’s
play progress stays on your device.
How does my child start playing?
On the theater screen, tap one of the three rows of performers. That
cast will dance briefly and then begin an activity. Tap a performer
choice to copy, finish, or fill the visible pattern. The Home button
returns to the theater at any time.
Where is the parent area?
Press and hold the door labeled
“Parents: Hold 2s to Open Door” for about two seconds. The
parent area contains the Sound setting, Reset App Data, privacy
information, support, and links to our other family apps.
How do I turn sound off?
Open the parent area and switch Sound off. The
setting is remembered on this device.
How do I reset progress?
Open the parent area and choose Reset App Data. After
confirmation, this removes the child’s play progress and current
activity from the device. Your Sound preference stays unchanged.
Uninstalling removes the installed app and its local data from that
device, subject to the platform’s normal backup and restore behavior.
Does the app work offline?
Yes. Child play, characters, music, and activities are built into the
app and work without wifi or mobile data. An internet connection is
used only when an adult deliberately opens an external website, email
app, or official store listing.
What information do you collect?
The app automatically collects nothing. There are no accounts,
analytics, advertising identifiers, tracking SDKs, or cloud copies of
child progress. If you email support, you choose what to send.