⚠ DRAFT — pre-legal-review. Drafted 2026-05-26 by Claude as a structural starting point per
docs/decisions/account_deletion_build_2026-05-26.mdfollow-up. A US/EU consumer-tech attorney should review before this is hosted publicly, particularly the limitation of liability (§13), governing law (§16), and dispute resolution (§17) sections, which vary significantly by jurisdiction. Replace every⬜ BRACKETED_PLACEHOLDERwith the actual value before publishing.
Effective date: ⬜ EFFECTIVE_DATE
Last updated: ⬜ LAST_UPDATED_DATE
These Terms of Service (“Terms”) govern your use of the Their First Words mobile application (the “App”), provided by ⬜ OPERATOR_LEGAL_NAME (“we,” “us,” “our”).
By creating an account or otherwise using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.
These Terms incorporate by reference any in-App notices, App Store / Play Store policies that apply to your acquisition of the App, and the payment terms of Apple or Google for any in-app purchases you make.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. You confirm that you are the parent or legal guardian of the child or children whose profiles you create in the App.
The App is intended for use by parents with their children. The child is the end-user of the flashcard content; the parent is the account holder and the responsible adult for all interactions with the App. The App is not designed for unsupervised use by a child without parental presence.
The App is not intended for use by anyone whose use would be unlawful in their jurisdiction or restricted by sanctions applicable to us.
To use the App, you create an account using your email address and a password. You are responsible for:
⬜ PRIVACY_EMAIL if you suspect unauthorized accessYou may not create an account using someone else’s email address without their permission, or use the App on behalf of a child for whom you do not have parental authority.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the App on devices you own or control, solely for personal, non-commercial use by you and your family.
You may not:
The App provides flashcards, audio, images, and other learning content (the “Content”). All Content is owned by us or our licensors and is protected by copyright and other intellectual property laws.
You receive no ownership rights in the Content. The license granted in §4 is the entirety of your rights to use it.
You may not extract, redistribute, publish, or create derivative works from the Content except as expressly permitted in writing.
The App offers a “Pro” subscription that unlocks the full word catalog and additional features.
All in-app purchases are processed by Apple (App Store) or Google (Play Store), depending on which version you installed. We never see your payment card information; Apple or Google handles the transaction in its entirety.
The Pro subscription is an auto-renewing subscription. Unless you cancel before the end of the current billing period, your subscription will automatically renew for the same duration at the then-current price. Apple and Google will charge your registered payment method 24 hours before the end of the current period.
The current price is displayed on the paywall screen in the App and on the App Store / Play Store listing pages. We may change prices in the future; if we do, the new price will only apply to renewals after you are notified (Apple and Google each provide their own notification of price changes).
The App cannot cancel a subscription on your behalf. To cancel, you must use the device’s subscription settings:
You may cancel at any time. Cancellation takes effect at the end of the current billing period; you keep Pro access through that period.
All refund requests must go through Apple or Google, in accordance with their respective refund policies:
We cannot issue refunds directly.
If you reinstall the App on a new device or after deleting and re-downloading, tap Account → Restore purchases to restore your active subscription. Restore relies on the same Apple ID or Google account that originally made the purchase.
Deleting your account in the App (Account → Delete account) does not cancel an active Apple / Google subscription. You must cancel separately via §6.4 to stop billing. If you delete your account without cancelling, your subscription will continue to bill until you cancel it via Apple / Google.
You agree not to:
We may suspend or terminate your account for material violations of these rules; see §14.
Our handling of your information (including information you provide about your child) is described in our Privacy Policy, which is incorporated into these Terms by reference. Please read it.
Key points the parent should be aware of:
By creating an account, you consent to receive operational emails from us (account verification, password reset, security notices, material changes to these Terms or the Privacy Policy). These are necessary for the App to function and cannot be opted out separately.
Optional communications — the weekly progress digest and in-App push notifications (milestone moments, streak reminders) — are managed via Account → Notifications in the App and can be turned off at any time.
The App relies on third-party services to function, including but not limited to:
⬜ EMAIL_PROVIDER (weekly digest email delivery, only for accounts that opt in)We are not responsible for the availability, accuracy, or content of these third-party services. Outages or failures in these services may affect the App’s availability. Your interactions with Apple or Google for subscription matters are governed by their own terms.
The App is designed to support parent-led early-vocabulary learning. It is not a substitute for direct parent-child interaction, professional speech therapy, formal early childhood education, or medical advice.
We make no guarantees about specific learning outcomes for any individual child. Children develop language skills at different paces, and many factors outside the App contribute to vocabulary development.
If you have specific concerns about your child’s speech, language development, or cognitive milestones, please consult a qualified pediatrician, speech-language pathologist, or early childhood educator.
To the maximum extent permitted by applicable law:
Some jurisdictions do not allow exclusion of implied warranties; in those jurisdictions, the exclusions above apply to the maximum extent permitted by law, and you may have additional statutory rights that these Terms cannot override.
To the maximum extent permitted by applicable law:
These limitations apply regardless of the legal theory on which the claim is based (contract, tort, statute, or otherwise).
Carve-outs. Nothing in this section excludes or limits our liability for:
EU/UK consumers. If you are a consumer in the EU or UK, your statutory consumer rights are not affected by this section.
You may terminate your account at any time via Account → Delete account in the App. Deletion is immediate and irreversible. See the Privacy Policy §8 for details on what data is deleted.
We may suspend or terminate your account if:
In the event of termination by us for a non-violation reason, we will provide a pro-rated refund of any prepaid subscription period, processed via Apple or Google’s refund mechanisms.
The following provisions survive termination of these Terms: §4 (License — to the extent of any continuing restrictions on extracted Content), §5 (Content ownership), §11 (Educational disclaimer), §12 (Disclaimers), §13 (Limitation of liability), §15 (Indemnification), §16 (Governing law), §17 (Dispute resolution), §18 (General).
You agree to indemnify and hold harmless ⬜ OPERATOR_LEGAL_NAME, its affiliates, officers, directors, employees, and agents, from any claim, demand, loss, or damages arising out of or related to:
We will notify you of any such claim and give you reasonable opportunity to participate in its defense.
These Terms are governed by the laws of ⬜ GOVERNING_JURISDICTION.
For consumers in the EU/UK, mandatory consumer protection laws of your country of residence apply notwithstanding this section, where they provide stronger protection than the governing law.
`⬜ DISPUTE_RESOLUTION_BLOCK — attorney to draft based on jurisdiction. Common patterns:
Until reviewed: parties agree to negotiate in good faith for 30 days before commencing any legal action.`
These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the App and supersede any prior agreements on that subject.
We may update these Terms from time to time. If a change is material, we will notify you in-App and/or by email at least 30 days before the change takes effect. Continued use after a non-material update indicates acceptance. If you do not agree to a material change, your remedy is to delete your account.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
Our failure to enforce any provision is not a waiver of our right to enforce it later.
You may not assign these Terms or your account to anyone else without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, provided your rights under the Privacy Policy are preserved.
We are not liable for failure to perform due to causes beyond our reasonable control (natural disasters, acts of war, government action, internet or infrastructure failures, etc.).
To the extent the App is downloaded from the Apple App Store:
To the extent the App is downloaded from Google Play:
You may not use or export the App in violation of US export laws or regulations, or any other applicable export controls.
For any questions about these Terms:
⬜ CONTACT_EMAIL⬜ OPERATOR_POSTAL_ADDRESSFor privacy-specific inquiries, use the privacy contact listed in the Privacy Policy.