Their First WordsHelp
Support
Need a hand with Their First Words? We’re glad to help.
Contact us
Email support@theirfirstwords.org. A real person reads every one.
Tell us your device (iPhone, iPad, or Android) and what happened, and we can sort it out faster.
Common questions
Is the $9.99 a one-time purchase?
Yes. It’s billed once through the App Store (iOS) or Google Play (Android) — nothing renews and there is nothing to cancel. Refunds are handled by Apple or Google under their policies.
I already paid — how do I get it back?
Make sure the App Store or Google Play on this device is using the same storefront account that bought it, then tap Restore purchases — it’s on the unlock screen and at the bottom of the Account screen. No Their First Words app sign-in is required. Apple purchases restore on compatible Apple devices; Google Play purchases restore on compatible Android devices.
How do I delete my account and data?
Inside the app, tap Account → Delete account. Your children’s profiles and their progress go with it, immediately and permanently. Can’t open the app? Email privacy@theirfirstwords.org from the address on your account and we’ll do it for you. Full instructions
How do I switch languages?
Tap the language options on any card — the word and its audio switch right away. Every card carries all eight languages; see the full list.
Is my child’s data private?
Protecting your child’s data is core to how the app is built. The Privacy Policy has the details.
Not your question? The FAQ answers twenty more — refunds, offline use, screen time, and exactly what the $9.99 unlocks.